Uploads • Troubleshooting

Upload Troubleshooting Guide

Fix upload issues related to images, audio, videos, documents, task submissions, browser problems, network failures, and dashboard processing errors.

If you are facing issues while uploading files, images, audio, videos, or task submissions on Orvion Studio, this guide will help identify and resolve the most common problems.

1. Check Your Internet Connection

Weak or unstable internet connections are one of the most common reasons uploads fail.

  • Upload stuck at 0%
  • Network Request Failed error
  • Upload suddenly stops
  • Submission timeout

Recommended Speed

Minimum 5 Mbps. Recommended 20 Mbps or higher for large uploads.

Best Practice

Use stable Wi-Fi instead of weak mobile networks.

Quick Fix

Refresh the dashboard and reconnect your internet.

2. Unsupported File Format

Uploads may fail if the selected file format is not supported by the project requirements.

  • Images: JPG, JPEG, PNG
  • Audio: WAV, MP3, FLAC
  • Video: MP4, MOV
  • Documents: PDF, DOCX, TXT, CSV

Avoid unsupported formats like ZIP, RAR, APK, EXE, or unsupported codecs.

3. File Size Too Large

Large files may fail during upload processing if they exceed platform or project limits.

  • Compress files when allowed
  • Reduce image resolution
  • Trim unnecessary video/audio sections
  • Use lower export quality if permitted

4. Browser Compatibility Issues

Outdated browsers, extensions, or incompatible settings can interfere with uploads.

Recommended browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari (latest version)

5. Mobile Upload Problems

Some mobile devices restrict background uploads, large file processing, or browser storage access.

  • Keep the browser open during uploads
  • Disable battery optimization temporarily
  • Grant storage permissions
  • Prefer Wi-Fi over mobile data

6. Upload Stuck at Processing

Sometimes uploads complete successfully but remain stuck in processing status.

  • Server-side validation delays
  • Temporary queue processing
  • High system traffic
  • File conversion delays

Wait a few minutes before retrying. Avoid repeatedly uploading the same file.

7. VPN or Proxy Issues

VPNs, proxies, or suspicious IP changes may interfere with upload verification systems.

  • Disable VPN temporarily
  • Use a stable internet connection
  • Avoid rapid IP switching

8. Multiple Tabs or Session Problems

Using multiple dashboard tabs simultaneously may create upload conflicts or session expiration issues.

Recommended:

  • Use one active upload tab
  • Refresh dashboard before uploading
  • Avoid leaving upload pages idle for long periods

9. Best Practices for Successful Uploads

  • Use stable internet
  • Follow project instructions carefully
  • Use supported file formats
  • Keep browser updated
  • Upload original files only
  • Avoid corrupted or edited files

Still Need Help?

If uploads continue failing after troubleshooting, please contact the support team with detailed information.

Registered email address
Project name
File type and size
Browser and device information
Screenshot or screen recording
Exact error message

support@nextgenai.co.in