Refund Policy

Welcome to Orvion Studio. We aim to provide a reliable and transparent platform for freelancers, vendors, and clients. This Refund Policy explains when refunds are applicable for services, subscriptions, and hosted projects on our platform.

1. Eligibility for Refunds

A. Project Not Received Within 4 Days

If a freelancer or user has listed the required skills correctly on their profile and does not receive any assigned project within 4 working days after activation or approval, they may request a refund for the related service or subscription.

B. Hosted Projects Not Working Properly

If a project, tool, or hosted service provided directly by Orvion Studio is found to be non-functional, severely unstable, or unusable due to technical issues from our side, users may request a refund.

• Platform-hosted projects failing to operate as described
• Major technical issues preventing normal usage
• Services remaining unresolved after support review

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Violation of platform rules or terms
• Account suspension due to misuse or fraudulent activity
• Change of mind after purchasing a service
• Delays caused by incomplete profile setup or missing information from the user
• Third-party service failures outside Orvion Studio’s control

3. Refund Request Process

To request a refund, users must contact our support team with:

• Registered email address
• Account or project details
• Reason for refund request
• Relevant screenshots or proof (if applicable)

Our team will review the request within 3–7 business days.

4. Refund Processing Time

Approved refunds are usually processed within 5–10 business days depending on the payment provider or banking method.

5. Policy Updates

Orvion Studio reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of the platform means acceptance of the updated policy.